Hemadri Terms of Service
These Terms of Service (the "Terms") constitute a binding agreement between Hemadri Geospatial, having its principal place of business at Plot 2B, S.No. 67, Vidyanagar, Pune 411032, Maharashtra, India (GSTIN 27ANFPY3488E1ZH) (the "Company", "we", "us" or "our"), and the organisation that registers for or uses Hemadri MapLens (the "Customer", "you" or "your"). By creating an account, accepting these Terms at checkout or otherwise accessing the Service, the individual doing so represents and warrants that they are authorised to bind the Customer to these Terms. If you do not agree to these Terms, you must not access or use the Service.
1. Definitions
In these Terms: (a) "Service" means Hemadri MapLens, the web-based application for viewing, measuring and sharing geospatial survey data, together with any related websites, software and documentation; (b) "Subscription" means the plan purchased by the Customer, as described on the pricing page; (c) "Subscription Period" means the monthly or annual period for which a Subscription has been paid; (d) "Authorised User" means an individual to whom the Customer has issued an account; (e) "Organisation Admin" means an Authorised User with administrative rights over the Customer's account; and (f) "Customer Data" means all data, files and content uploaded to the Service by or on behalf of the Customer.
2. The Service
2.1 Subject to these Terms and timely payment of all applicable fees, the Company grants the Customer a non-exclusive, non-transferable, non-sublicensable right during the Subscription Period to access and use the Service for its internal business purposes.
2.2 The Company may modify, enhance or discontinue features of the Service from time to time. The Company shall not materially reduce the core functionality of the Service during a Subscription Period that has already been paid for without prior notice to the Customer.
3. Accounts
3.1 The Customer shall appoint one or more Organisation Admins, who shall be responsible for creating and removing Authorised Users and for determining the projects each Authorised User may access.
3.2 Each account is personal to a single Authorised User and shall not be shared. The Customer shall ensure that all credentials are kept confidential and shall notify the Company without delay at support@hemadri3d.com of any actual or suspected unauthorised use of an account.
3.3 The Customer is responsible for all activities carried out through the accounts of its Authorised Users.
4. Fees and Payment
4.1 Fees. The Subscriptions, their limits (projects, Authorised Users and storage) and the applicable fees are as published on the pricing page. All fees are denominated in Indian Rupees and are exclusive of Goods and Services Tax (GST), which shall be charged at the prevailing rate, currently 18%.
4.2 Payment in advance. Fees are payable in advance for each Subscription Period of one month or one year. A payment for the Subscription already held by the Customer shall extend the current Subscription Period by the period paid for.
4.3 Automatic renewal. Automatic renewal is optional and applies only where the Customer elects it at checkout. Where elected, the Customer authorises the Company, through its payment processor Razorpay, to charge the fee for the same Subscription, at the price agreed at checkout, at the commencement of each subsequent Subscription Period by means of the mandate approved by the Customer (bank account, card or UPI), until cancelled. Where automatic renewal has not been elected, no payment shall be collected without the Customer's express action. Cancellation of the Subscription in accordance with Clause 8 terminates automatic renewal with immediate effect.
4.4 Coupons and promotional offers. Any coupon or promotional offer applies only on the terms displayed at checkout. All discounted Subscription Periods shall be paid in a single upfront payment. Discounts may not be combined, and on expiry of the discounted periods the standard fees shall apply, including to any automatic renewal. Each coupon may be redeemed only once per Customer.
4.5 Change of plan. A payment for a different Subscription shall take effect on the date of payment. Any unexpired portion of the previous Subscription Period shall not be carried forward or refunded.
4.6 Processing and invoices. Payments are processed by Razorpay. The Company does not receive or store the Customer's card or bank account details. A GST-compliant tax invoice shall be issued for each payment and made available by email and in the organisation console.
4.7 Price changes. The Company may revise its fees for future Subscription Periods by publishing the revision on the pricing page not less than fifteen (15) days before it takes effect. No revision shall apply to a Subscription Period already paid for.
4.8 Enterprise arrangements. Enterprise Subscriptions and payment by bank transfer or purchase order shall be agreed in writing. In the event of any inconsistency, such written agreement shall prevail over these Terms.
5. Free Trial
The Company may offer a newly registered Customer a free trial of thirty (30) days, subject to the limits of the Pro plan (for an individual) or the Team plan (for an organisation) and 5 GB of storage. No payment details are required. On expiry of the trial, the Customer's projects shall become read-only in accordance with Clause 7 until a Subscription is purchased.
6. Usage Limits
Each Subscription is subject to limits on the number of projects, Authorised Users and storage. On reaching a limit, the Service shall not permit further additions until capacity is released or the Customer upgrades its Subscription. Reaching a limit shall not cause any existing Customer Data to be removed.
7. Expiry of a Subscription
7.1 A paid Subscription that is not renewed shall remain fully functional for a grace period of fourteen (14) days after the end of the Subscription Period.
7.2 On expiry of the grace period, or immediately on expiry of a free trial or a cancelled Subscription, the Customer's projects shall become read-only: Customer Data may be viewed and downloaded, but may not be uploaded, edited or deleted. Full access shall be restored immediately upon payment for a Subscription.
7.3 The Company shall retain the Customer Data of a Customer without an active Subscription for not less than ninety (90) days after expiry. Thereafter the Company may delete such Customer Data, provided that it has given not less than thirty (30) days' prior notice by email to the Customer's billing address.
8. Cancellation
An Organisation Admin may cancel the Subscription at any time through the organisation console. Upon cancellation, the Subscription shall remain active until the end of the Subscription Period already paid for and shall then expire without a grace period. A cancelled Subscription may be reinstated at any time before its expiry. Refunds are governed by the Company's Cancellation, Refund and Delivery Policy.
9. Customer Data
9.1 As between the parties, the Customer retains all right, title and interest in and to the Customer Data. The Customer grants the Company a limited licence to host, store, process and display the Customer Data solely for the purpose of providing the Service to the Customer and to the persons with whom the Customer chooses to share it.
9.2 The Customer may download its Customer Data at any time while it has access to the Service, including while its projects are read-only.
9.3 Any content that the Customer publishes to a public progress board or demonstration link may be viewed by any person in possession of that link.
9.4 Customer Data is hosted by the Company's service provider, Cloudflare, on servers that may be located outside India.
9.5 The processing of personal data is governed by the Company's Privacy Policy.
10. Customer Obligations
10.1 The Customer represents and warrants that it holds all rights, licences and permissions required to collect, upload and share the Customer Data, including any permissions required under applicable Indian law for drone operations and the acquisition of survey data.
10.2 The Customer shall not use the Service: (a) in violation of any applicable law; (b) to infringe the rights of any third party; (c) to upload or transmit malicious code; or (d) to attempt to gain unauthorised access to the data of other customers or to interfere with the operation of the Service.
10.3 The Company may suspend any account that is used in breach of this Clause 10 and shall inform the Customer of the reasons for such suspension, save where prohibited by law.
11. Availability and Support
The Company shall use commercially reasonable efforts to keep the Service available, but does not warrant that the Service will be uninterrupted or error-free, save as expressly provided in an Enterprise agreement. The Company may carry out scheduled maintenance, where practicable outside Indian business hours. Support is provided by email at support@hemadri3d.com on working days.
12. Intellectual Property
The Service, including its software, design and documentation, and all intellectual property rights therein, are and shall remain the exclusive property of the Company. Save for the right of use granted in Clause 2.1, no rights are granted to the Customer. The Customer shall not copy, modify, resell, sublicense, decompile or reverse-engineer the Service or any part of it.
13. Limitation of Liability
13.1 To the maximum extent permitted by applicable law, the Company's aggregate liability arising out of or in connection with these Terms, whether in contract, tort or otherwise, shall not exceed the total fees paid by the Customer to the Company in the twelve (12) months immediately preceding the event giving rise to the claim.
13.2 In no event shall the Company be liable for any indirect, incidental, special or consequential loss, including loss of profit, revenue, business or goodwill.
13.3 Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under applicable law.
14. Amendments
The Company may amend these Terms from time to time. Each version is identified by the date at the top of this page, and the version accepted is recorded against every payment. The Company shall notify Organisation Admins of any material amendment not less than fifteen (15) days before it takes effect. Continued use of the Service after the effective date shall constitute acceptance of the amended Terms.
15. Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of India. Subject to the foregoing, the courts at Pune, Maharashtra, shall have exclusive jurisdiction over any dispute arising out of or in connection with these Terms. The parties shall endeavour in good faith to resolve any dispute amicably by written notice before commencing legal proceedings.
16. Contact
Notices and queries under these Terms may be addressed to Hemadri Geospatial, Plot 2B, S.No. 67, Vidyanagar, Pune 411032 · support@hemadri3d.com · billing@hemadri3d.com · +91 82084 31360. See also our contact page.