Hemadri Cancellation, Refund and Delivery Policy
This Policy forms part of, and should be read together with, the Terms of Service of Hemadri Geospatial (the "Company") governing the use of Hemadri MapLens (the "Service"). Capitalised terms not defined here have the meanings given in the Terms of Service.
1. Delivery
1.1 The Service is provided online. No physical goods are shipped and no shipping charges apply.
1.2 A Subscription is activated immediately upon confirmation of payment by Razorpay, ordinarily within one minute. The payment receipt and GST tax invoice are sent to the billing email address provided at checkout and remain available in the organisation console.
1.3 If a payment is successful but the Subscription has not been activated within one (1) hour, the Customer should write to billing@hemadri3d.com quoting the Razorpay payment reference, and the Company shall activate the Subscription on the same working day.
1.4 A free trial commences when an Organisation Admin starts it from the organisation console following registration.
2. Cancellation
2.1 Subscriptions are paid in advance for a period of one month or one year and renew automatically only where the Customer has elected automatic renewal at checkout.
2.2 An Organisation Admin may cancel a Subscription at any time under "My Plan" in the organisation console. Cancellation terminates any automatic renewal with immediate effect, and no further charges shall be made. The Subscription shall remain active until the end of the Subscription Period already paid for and shall then expire without the 14-day grace period that otherwise applies. A cancelled Subscription may be reinstated at any time before its expiry.
2.3 On expiry of a Subscription, the Customer's projects become read-only. Customer Data is not deleted at that time; its retention is governed by Clause 7 of the Terms of Service.
3. Refunds
3.1 Fees are paid for a period of access that commences immediately. Accordingly, no refund shall be made for any unused portion of a Subscription Period, including where the Customer cancels its Subscription, ceases to use the Service or changes to a different plan.
3.2 Notwithstanding Clause 3.1, the Company shall refund the payment in full where:
- (a) the Customer has been charged more than once for the same order;
- (b) payment has been received but the Company has been unable to activate the Subscription, and the Customer no longer wishes to proceed; or
- (c) the amount charged differs from the price displayed at checkout.
3.3 A refund request must be made within seven (7) days of the date of payment by writing to billing@hemadri3d.com, quoting the Razorpay payment reference. Approved refunds shall be credited to the original payment method within seven (7) working days; the time taken for the amount to reflect in the Customer's account depends on the Customer's bank. A GST credit note shall be issued for every refund.
3.4 Where an Enterprise agreement provides otherwise, the terms of that agreement shall prevail.
4. Contact
billing@hemadri3d.com · +91 82084 31360 · Hemadri Geospatial, Plot 2B, S.No. 67, Vidyanagar, Pune 411032.